Last Updated: 07/03/2026
At CookHaven, we are committed to delivering your commercial kitchen equipment safely and efficiently. Below you will find everything you need to know about how your order is processed, shipped, and delivered.
Shipping Overview
– Order Cutoff Time: 2:00 PM EST, Monday – Friday
– Handling Time: 1-3 business days (Monday – Friday)
– Transit Time (Standard): 5-15 business days
– Transit Time (Freight): 7-21 business days
Domestic Shipping Only
CookHaven currently ships to US destinations only.
Shipping Methods
Standard Shipments: Smaller items and accessories ship via UPS, FedEx, or USPS. You will receive a tracking number via email within 48 hours of shipment.
Freight Shipments: Large or heavy commercial equipment – including refrigeration units, cooking equipment, dishwashers, and other bulky items – ships via freight carrier. Please be aware of the following for freight deliveries:
– Delivery Type: All freight deliveries are curbside only unless a liftgate or inside delivery is arranged in advance. Additional fees may apply.
– Scheduling: The freight carrier will contact you to schedule a delivery window. Someone must be present at the delivery address to receive and sign for the shipment.
– Inspection: You must inspect all items and packaging for damage before the driver leaves. Any visible damage must be noted on the delivery receipt before signing. Failure to note damage at time of delivery may affect your ability to file a damage claim.
Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking details to update. For freight shipments, the carrier will contact you directly to schedule your delivery window.
Multiple Shipments
If you order multiple items, they may arrive in separate packages and at different times depending on the supplier and carrier.
Damaged or Lost Shipments
Your satisfaction is our priority. If an item arrives damaged, please notify us as soon as possible:
– Standard Shipping: Notify us within 48 hours of receipt and email photos of the damage and packaging to [email protected].
– Freight Shipping: Damage must be noted on the carrier’s delivery receipt at the time of delivery. Contact us immediately and we will handle the claim process.
We will work with the carrier to arrange a replacement or refund at no additional cost to you.
In the event of a lost package, please contact us and we will work with the carrier to resolve the issue. A formal trace or investigation may take 7–10 business days to complete.
Failed Deliveries / Incorrect Addresses
Please ensure your shipping address is accurate at checkout and that someone is available to receive the shipment. Orders returned due to an incorrect or undeliverable address may incur reshipping fees.
If a package is marked delivered by the carrier but not received, we recommend checking with neighbors or your local post office. If you suspect theft or misdelivery, please file a claim with the carrier and contact us for support.
Delivery Delays
While we do everything possible to ensure timely delivery, delays can occasionally occur due to:
– Carrier or supplier disruptions
– Weather or natural disasters
– Peak holiday shipping volumes
If your shipment is delayed, please contact us and we will work with the carrier to resolve the issue as quickly as possible.
Questions?
Email: [email protected]
Or visit our Contact Us page.
