Last Updated: 07/7/2026
At CookHaven, we stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to make it right. Please review our return guidelines below.
Policy Overview
– Return Window: 30 days from the date of delivery
– Restocking Fee: 15% of the item’s purchase price
– Return Shipping: Customer is responsible for the cost and coordination of return shipping
– Refund Processing: Refunds are issued within 5-7 business days of receiving and inspecting the returned item
Eligibility for Returns
To qualify for a return, items must be:
– In original, unused condition
– In original packaging with all included accessories and documentation
– Accompanied by a valid Return Authorization (RA) number
Non-Returnable Items
The following items are not eligible for return:
– Custom or made-to-order items
– Used or opened products
– Digital content or downloadable items
Freight & Large Equipment Returns
Returning large commercial equipment such as refrigeration units, cooking ranges, or dishwashers requires freight shipping coordination. Please contact us before initiating a return on any large equipment so we can arrange proper freight pickup and provide return instructions. Customer is responsible for freight return shipping costs unless the return is due to damage or an error on our part.
How to Start a Return
1. Request an RA Number: Contact us at [email protected] to request a Return Authorization number.
2. Receive Instructions: We will issue your RA number and detailed return instructions within 2-3 business days.
3. Ship the Item: Securely package the item and ship it to the address provided. Returns will not be accepted without a valid RA number.
4. Refund Issued: Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method, minus applicable restocking and shipping fees.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, CookHaven will resolve the issue at no cost to you.
– Standard Shipments: Notify us within 48 hours of delivery with photos of the damaged item and packaging.
– Freight Shipments: Inspect all items before the driver leaves. Note any visible damage on the delivery receipt before signing. Contact us immediately with photos.
– Resolution: For verified shipping damage or order errors, we will provide a replacement or full refund including a waiver of restocking fees and return shipping costs.
Order Cancellations
– Before Shipping: Orders can be canceled for a full refund if they have not yet entered the shipping phase. Contact us as soon as possible.
– After Shipping: If the order has already shipped, it must be treated as a return and will be subject to our standard 20% restocking fee.
Questions?
Phone: +1-609-283-1366
Email: [email protected]
Address: 835 Bloomfield Ave, Clifton, NJ 07012
Hours: Monday–Thursday: 9:00 AM–6:00 PM EST | Friday: 9:00 AM–1:00 PM EST
